FREQUENTLY ASKED QUESTIONS

Please open “Login” and then select “Lost your password?” At this point you can enter your email or username, and we will respond to your email address with your login details.

You can easily change your personal details logging into your account, clicking on “Addresses” and “Account details”.

Once your order is successfully placed, you will receive an email notification and a message with order confirmation. If you have not received any email, please check your SPAM folder or wait 30-40 minutes.

We accept major credit cards: Visa, MasterCard and American Express. We also accept PayPal. Once you pay for your order, your credit card details are encrypted and processed through a PCI Compliant Payment Gateway.

All of your orders will be logged and saved within your account so that you can check on the progress of your order. By signing into your account and clicking into “Orders” this will provide you with the most recent updates on your orders.

Please visit: <a href=”&quot;../return-and-refund-policy/”>Return and refund policy page</a> for more information.

You will see the available options in your shopping cart before checking out.

A valid email address is required to make a purchase from Stratpharma-Shop.com. We need your email in order to acknowledge your order and keep you updated with any changes or issues which may occur.

A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features.

Each item in your order is sold by Stratpharma AG (“Stratpharma”). Those items for delivery to countries or regions outside of mainland UK or Switzerland may be subject to taxes at the point of sale or completion of shipment, or border taxes, customs duties and fees levied in the country of importation (“Import Fees”). You are responsible for, and shall pay promptly as required, all taxes, duties and other fees due for or in relation to the importation of the Products into the relevant jurisdiction.